JetBlue Airways Tops the Low-Cost Carrier on the North American Leaderboard
MAY 24, 2021: Safe Travel Barometer assessed initiatives of 49 North American carriers across the U.S.A., Canada, and Mexico in April 2021. Among them, four airlines achieved a Safe Travel Score of 4.0 or higher. Atlanta-based Delta Air Lines is the front-runner on the North American airline leaderboard with a Safe Travel Score of 4.1 out of 5.0 in April 2021. In the case of low-cost carriers (LCCs), JetBlue Airways led the pack with a Safe Travel Score of 4.0 in the same month.
Other proactive airlines from the region which feature on the leaderboard include full-service carriers such as Air Canada and United Airlines (4.0) each. On the LCC side of the spectrum, Southwest Airlines (3.9) descended from the top to be second in line to JetBlue Airways. While the other carriers to follow were Allegiant Air with a Safe Travel Score of 3.7, Viva Aerobus and WestJet with 3.3 each in April 2021.
Safe Travel Score, North America Airlines, April 2021
|Full-Service Carriers||Country||Safe Travel Score*|
|Low-Cost Carriers||Country||Safe Travel Score*|
|Delta Airlines||U.S.A.||4.1||JetBlue Airways||U.S.A.||4.0|
|Air Canada||Canada||4.0||Southwest Airlines||U.S.A.||3.9|
|United Airlines||U.S.A.||4.0||Allegiant Air||U.S.A.||3.7|
|American Airlines||U.S.A.||3.8||Viva Aerobus||Mexico||3.3|
|Alaska Airlines||U.S.A.||3.5||Frontier Airlines||U.S.A.||3.2|
|Avianca Guatemala||Guatemala||3.2||Volaris El Salvador||El Salvador||3.1|
|Western Air||The Bahamas||3.0||Volaris Airlines||Mexico||3.1|
|Transportes Aéreos Guatemaltecos||Guatemala||2.7||Spirit Airlines||U.S.A.||2.8|
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NOTES AND DISCLAIMER:
- * Safe Travel Score for airlines is a rating initiative based on an independent assessment of more than 33 initiatives applicable to an air journey, across pre-boarding, boarding and onboard experiences, announced by airlines.
- Safe Travel Score takes into consideration various initiatives announced by suppliers. These are sub-categorized into the following:
- COVID-19 Safety Protocols
- Traveler Convenience
- Service Excellence
- Low ratings may not always be reflective of poor initiatives, but also the lack of clear or available information on supplier websites, related official channels.
- Safe Travel Score should not be associated with the relative physical or psychological safety of the traveler.
ABOUT SAFE TRAVEL BAROMETER:
Safe Travel Barometer, developed by Safe Travel Technologies, is travel technology solution operating at the intersection of travel and health security compliance. Its primary offering is Traveler Health Screening, an AI-based SaaS solution that enables suppliers to pre-screen travelers’ health documentation and ensures compliance with destination arrival and health security protocols.
Safe Travel Barometer’s Content API allows retailers to track COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers which influences traveler decisions in the new normal. The API coverage includes more than 2,000 companies across 10 industry categories, 100 parameters, and traveler arrival information on more than 150 destinations.
Safe Travel Technologies is an independent subsidiary of VIDEC, a travel industry advisory and consulting firm.
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