Emirates, Qatar Airways Top the Safe Travel Score Leaderboard for the Middle East-Africa Region in November 2020

Both airlines achieve Safe Travel Score of 4.4 out of 5, based on an evaluation of airline initiatives by Safe Travel Barometer

Safe Travel Barometer, the world’s most comprehensive B2B monitoring and benchmarking solution of COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers, today announces the Safe Travel Score November 2020 leaderboard.

The Safe Travel Score is an industry-first rating initiative of supplier initiatives, created in the wake of recovery from the pandemic. Initiatives of more than 250 airlines worldwide – including 44 from the Middle East and Africa (MEA) region – were independently assessed by Safe Travel Barometer for the November leaderboard. The resulting Safe Travel Score is based on an independent audit of 28 initiatives announced by airlines, which are attributed to the following sub-categories: traveler convenience initiatives, service excellence, traveler health and safety measures. These sub-categories have differential weights assigned to them, basis upon their gravity in the traveler’s decision-making and actual journey. These initiatives have either a direct or psychological impact on traveler booking and traveling decision in the ‘new normal’.

Based on the leaderboard of November 2020, Middle East’s leading airlines Emirates and Qatar Airways emerged as the top airlines in MEA – and the world – with a Safe Travel Score of 4.4 out of 5.0. This is the second consecutive month that Emirates maintained its pole position on the leaderboard.

Doha-based Qatar Airways rose up the leaderboard month-over-month. Among the reasons for improvements in its score include stringent COVID-19 protocols, including disinfecting with ultraviolet (UV) radiation after every flight, coupled with flexible cancellation and rebooking policies to reduce traveler anxiety.

Other MEA airlines which made their mark on the leaderboard include: Etihad Airways (4.3), Oman Air (4.2), Saudia (4.1), Ethiopian Airlines and Air Arabia (4.0 each).

“With every passing month of the pandemic and the rising financial toll on the airline industry, we continue to see the Middle Eastern airlines introducing unique measures to mitigate traveler anxiety. These initiatives definitely go a long way in assuring travelers that their end-to-end journeys are relatively secure while maintaining the highest standards of hospitality,” remarked Virendra Jain, Co-Founder and CEO, Safe Travel Barometer.

To know more, check out the Safe Travel Barometer Dashboard for Airlines

Other Updates:

Company profile claims are live on Safe Travel Barometer. Complete a claim form (subject to verification) to directly update your organization’s initiatives pertaining to COVID-19 safety protocols, traveler convenience and service excellence.

Safe Travel Score, Middle East and Africa Airlines, November 2020

Full-Service CarriersCountrySafe Travel Score*
(November 2020)
Performance by Sub-Categories (%)
COVID-19 Safety ProtocolsTraveler ConvenienceService Excellence
Qatar AirwaysQatar4.496%91%55%
Etihad AirwaysU.A.E.4.394%70%71%
Oman Air Oman4.293%87%49%
SaudiaSaudi Arabia4.192%93%36%
Ethiopian AirlinesEthiopia4.079%93%77%
Turkish AirlinesTurkey3.984%93%54%
Air MauritiusMauritius3.994%55%36%
Kenya AirwaysKenya3.991%79%30%
Gulf AirBahrain3.881%94%51%


Low-Cost CarriersCountrySafe Travel Score*
(November 2020)
Performance by Sub-Categories (%)
COVID-19 Safety ProtocolsTraveler ConvenienceService Excellence
Air ArabiaU.A.E.4.093%54%47%
FlynasSaudi Arabia3.681%58%44%
Anadolu JetTurkey3.581%71%35%
Pegasus AirlinesTurkey3.266%56%57%


 • * Safe Travel Score for airlines is a rating initiative based on an independent assessment of more than 28 initiatives applicable to an air journey, across pre-boarding, boarding and onboard experiences, announced by airlines.
• Safe Travel Score takes into consideration various initiatives announced by suppliers. These are sub-categorized into the following:
o COVID-19 Safety Protocols
o Traveler Convenience
o Service Excellence
• Low ratings may not always be reflective of poor initiatives, but also the lack of clear or available information on supplier websites, related official channels.
• Safe Travel Score should not be associated with the relative physical or psychological safety of the traveler.

About Safe Travel Barometer:

Safe Travel Barometer is a B2B2C solution by Safe Travel Technologies. It is the world’s most comprehensive solution of COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers which influences traveler decisions in the new normal. The coverage includes more than 2,000 companies across 10 industry categories, 100 parameters, and traveler arrival information on more than 80 destinations.

Safe Travel Technologies is an independent subsidiary of VIDEC, a travel industry advisory and consulting firm.

Visit www.safetravelbarometer.com for more information on Safe Travel Score, explore other travel industry categories, countries of interest, and partnership enquiries.

For more information, please contact:

Chetan Kapoor

Co-Founder and Chief Strategy Officer, Safe Travel Barometer

contact@safetravelbarometer.com | https://www.safetravelbarometer.com