Vistara, China Southern, Asiana and Air China Top Asia Pacific Safe Travel Score Leaderboard in November 2020

All airlines achieved Safe Travel Score with a 4.1 out of 5 among other airlines evaluated by Safe Travel Barometer in the APAC Region

Safe Travel Barometer, the world’s most comprehensive B2B monitoring and benchmarking solution of COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers, today announces the Safe Travel Score November 2020 leaderboard for Asia Pacific (APAC) airlines.

The Safe Travel Score is an industry-first rating initiative of supplier initiatives, created in the wake of recovery from the pandemic. Initiatives of more than 250 airlines worldwide – including 74 from APAC – were independently assessed by Safe Travel Barometer for the November leaderboard. The resulting Safe Travel Score is based on an independent audit of 28 initiatives announced by airlines, which are attributed to the following sub-categories: traveler convenience initiatives, service excellence, traveler health and safety measures. These sub-categories have differential weights assigned to them, basis upon their gravity in the traveler’s decision-making and actual journey. These initiatives have either a direct or psychological impact on traveler booking and traveling decision in the ‘new normal’.

There is intense competition among APAC airlines to serve the rebounding demand in the various pockets. Fifteen (15) out of the 74 airlines assessed achieved a Safe Travel Score of 4.0 or higher. Airlines which were rated the highest at 4.1 are Vistara, China Southern Airlines, Asiana Airlines and Air China. In the case of Asiana, the airline improved its rating from 4.0 to 4.1 month-over-month.

Other APAC airlines that achieved a Safe Travel Score of 4.0 include Vietnam Airlines, Singapore Airlines, Australia’s Qantas Airways, Philippines’ Cebu Pacific, Cathay Pacific, Korean Air, Garuda Indonesia, EVA Air. Major Indian low-cost carriers (LCCs), GoAir, IndiGo and SpiceJet, also achieved a Safe Travel Score of 4.0 – and were the only LCCs on the leaderboard. Other APAC LCCs trail their Indian counterparts: Malaysia’s AirAsia (3.9), Jetstar Asia (3.7), Scoot and Lion Air (3.6 each).

“The performance of APAC airlines with regard to delivering traveler experience during this downturn continues to impress. Compared to other regions, APAC has among the highest ratio of airlines with a Safe Travel Score of 4.0 or higher, indicating their commitment to a safe end-to-end passage,” stated Virendra Jain, Co-Founder and CEO, Safe Travel Barometer.

To know more, check out the Safe Travel Barometer Dashboard for Airlines

Other Updates:

Company profile claims are live on Safe Travel Barometer. Complete a claim form (subject to verification) to directly update your organization’s initiatives pertaining to COVID-19 safety protocols, traveler convenience and service excellence.

Safe Travel Score, Asia Pacific Airlines, November 2020

Full-Service CarriersCountrySafe Travel Score*
(November 2020)
Performance by Sub-Categories (%)
COVID-19 Safety ProtocolsTraveler ConvenienceService Excellence
China Southern AirlinesChina4.192%79%45%
Asiana AirlinesSouth Korea4.192%79%45%
Air ChinaChina4.184%94%66%
Vietnam AirlinesVietnam4.084%79%70%
Singapore AirlinesSingapore4.082%90%70%
Qantas AirwaysAustralia4.082%93%68%
Korean AirSouth Korea4.091%79%41%
Garuda IndonesiaIndonesia4.091%62%49%
EVA AirTaiwan4.089%79%47%


Low-Cost CarriersCountrySafe Travel Score*
(November 2020)
Performance by Sub-Categories (%)
COVID-19 Safety ProtocolsTraveler ConvenienceService Excellence
Cebu PacificPhilippines4.093%87%34%
Thai AirAsiaThailand3.883%78%59%
Indonesia AirAsiaIndonesia3.881%75%61%
Thai Lion AirThailand3.791%55%21%
Jetstar AsiaSingapore3.781%82%40%
Spring AirlinesChina3.681%74%44%


 • * Safe Travel Score for airlines is a rating initiative based on an independent assessment of more than 28 initiatives applicable to an air journey, across pre-boarding, boarding and onboard experiences, announced by airlines.
• Safe Travel Score takes into consideration various initiatives announced by suppliers. These are sub-categorized into the following:
o COVID-19 Safety Protocols
o Traveler Convenience
o Service Excellence
• Low ratings may not always be reflective of poor initiatives, but also the lack of clear or available information on supplier websites, related official channels.
• Safe Travel Score should not be associated with the relative physical or psychological safety of the traveler.

About Safe Travel Barometer:

Safe Travel Barometer is a B2B2C solution by Safe Travel Technologies. It is the world’s most comprehensive solution of COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers which influences traveler decisions in the new normal. The coverage includes more than 2,000 companies across 10 industry categories, 100 parameters, and traveler arrival information on more than 80 destinations.

Safe Travel Technologies is an independent subsidiary of VIDEC, a travel industry advisory and consulting firm.

Visit for more information on Safe Travel Score, explore other travel industry categories, countries of interest, and partnership enquiries.

For more information, please contact:

Chetan Kapoor

Co-Founder and Chief Strategy Officer, Safe Travel Barometer |