QATAR AIRWAYS, SOUTHWEST LEAD GLOBAL FULL-SERVICE AND LOW-COST AIRLINES SAFE TRAVEL SCORE IN FEBRUARY 2021

Coverage of Airlines Exceeds 300 in February

MARCH 11, 2021: Even as airlines continue to struggle in the light of COVID-19, the need of the hour is to streamline passenger-centric COVID-19 safety and health protocols worldwide. A vital aspect of this is the digitalization of health data which airlines, related airport and immigration authority could review to assess the traveler while enhancing the travel experience of the future. To achieve that, governments and the aviation industry at large is doubling down the concept of health passports. Essentially, these ‘passports’ prove travelers COVID-19 vaccination status, and supported with the independent health passes could enable the means of ensuring safe travel.

Safe Travel Barometer is a travel technology company operating at the intersection of travel and health. Its API-based content feed includes COVID-19 health & safety initiatives of 2,000+ suppliers across 10 travel industry verticals, and traveler arrival requirements for 150+ countries. Specifically, Safe Travel Barometer tracks 33 initiatives across 319 airlines – both full-service and low-cost carriers (LCCs). These initiatives are assigned to three sub-categories – COVID-19 Safety Protocols, Traveler Convenience and Service Excellence. Basis upon the publicly announced initiatives, airlines are benchmarked on a Safe Travel Score. Overall, 6% of the 319 airlines assessed achieved a Safe Travel Score of 4.0 and above.

Per the assessment on February 28, 2021, Doha-based Qatar Airways leads for the second consecutive month with a Safe Travel Score of 4.5 out of 5.0. Qatar Airways’ lead worldwide and specifically among full-service carriers is driven by its initiatives associated with two sub-categories – COVID-19 Safety Protocols (98%) and Traveler Convenience (100%) – which contribute to the Safe Travel Score. Emirates falls slightly shy of Qatar Airways with a Safe Travel Score of 4.4 in the same month, followed by Etihad Airways and Delta Airlines with a score of 4.3 out of 5.0 respectively.

Safe Travel Score, Worldwide Full-Service Carriers, February 2021

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Full-Service Carriers

CountrySafe Travel Score*
(February 2021)

Qatar Airways

Qatar4.5

Emirates

U.A.E.4.4

Etihad Airways

U.A.E.

4.3

Delta Air Lines

U.S.A.

4.3

LufthansaGermany

4.1

Air China

China

4.1

Turkish Airlines

Turkey

4.1

Vistara

India

4.1

IberiaSpain

4.1

Cathay PacificHong Kong

4.0

 

Safe Travel Score, Worldwide Low-Cost Carriers, February 2021

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Low-Cost Carriers

CountrySafe Travel Score*
(February 2021)

Southwest Airlines

U.S.A.

4.0

AirAsia

Malaysia

4.0

IndiGo

India

4.0

SpiceJet

India

3.9

JEJU air

South Korea

3.9

RyanairIreland

3.9

JetBlue Airways

U.S.A.

3.9

EasyJet

U.K.

3.8

GoAir

India

3.8

Eurowings

Germany

3.8

In general, full-service carriers dominate the leaderboard over LCCs. Still, Southwest Airlines from the United States maintains the top spot on the low-cost carrier leaderboard with a Safe Travel Score of 4.0 in February 2021. Southwest, however, is tied with two prominent Asian LCCs – AirAsia and IndiGo. Incidentally only these three LCCs out of 87 assessed had a rating of 4.0 or higher. In most cases, LCCs took a beating for their non-customer centric policies attributed to the Service Excellence sub-category, which includes ancillaries such as COVID-19 Travel Insurance, Empty Adjacent Seat, Baggage Allowance and Onboard F&B Services.

To know more, check out the Safe Travel Barometer Dashboard for Airlines

The LCC leaderboard also includes JEJU Air, JetBlue Airways, Ryanair, SpiceJet with Safe Travel Score of 3.9 each; followed by EasyJet, GoAir and Eurowings at 3.8 each.

Virendra Jain, Co-Founder and CEO, Safe Travel Barometer states, “The airline industry has undergone a lot of duress over the last year, and we are now on the edge of witnessing solutions that could evaluate travelers’ health status, and potentially streamline the travel experience of the future. The intersection of travel and health is upon us, and there will no doubt be an explosion of solutions to enable airlines to process travelers in this context. However, we will see limited convergence due to varying local regulations pertaining to health data, lack of digitized health networks and above all the lack of a standardized global framework. It is essential for stakeholders to work collectively to create a decentralized network to assess travelers health status while ensuring a smooth passenger experience.”

NOTES AND DISCLAIMER:

  • * Safe Travel Score for airlines is a rating initiative based on an independent assessment of more than 33 initiatives applicable to an air journey, across pre-boarding, boarding and onboard experiences, announced by airlines.
  • Safe Travel Score takes into consideration various initiatives announced by suppliers. These are sub-categorized into the following:
    • COVID-19 Safety Protocols
    • Traveler Convenience
    • Service Excellence
  • Low ratings may not always be reflective of poor initiatives, but also the lack of clear or available information on supplier websites, related official channels.
  • Safe Travel Score should not be associated with the relative physical or psychological safety of the traveler.

 About Safe Travel Barometer:

Safe Travel Barometer is travel technology solution, developed by Safe Travel Technologies. It is the world’s most comprehensive solution of COVID-19 health and safety protocols, and traveler experience initiatives announced by suppliers which influences traveler decisions in the new normal. The coverage includes more than 2,000 companies across 10 industry categories, 100 parameters, and traveler arrival information on more than 150 destinations.

Safe Travel Technologies is an independent subsidiary of VIDEC, a travel industry advisory and consulting firm.

Visit www.safetravelbarometer.com for more information on Safe Travel Score, explore other travel industry categories, countries of interest, and partnership enquiries.

For more information, please contact:

Mariko Amekodommo

Head – Marketing, Safe Travel Barometer

E-mail: mariko.amekodommo@safetravelbarometer.com

Website: https://www.safetravelbarometer.com